Airport Transfer – Frequently Asked Questions

1. What is an Airport Transfer Service?

An Airport Transfer Service provides passengers with comfortable and reliable transportation between various locations.
This service can be booked for:
Airport to Hotel
Hotel to Airport
Hotel to Hotel
Point-to-Point Transfers
It ensures a seamless travel experience from arrival to destination.

2. What is the Process for Booking an Airport Transfer?

Booking an airport transfer is simple and convenient:

• Select your Pick-up and Drop-off locations
• Choose the Date and Time of travel
• Review the available fleet options displayed based on your inputs
• Select the vehicle type that suits your number of travelers and luggage capacity
• Proceed with payment to confirm your booking
• Once confirmed, you will receive a booking voucher with all necessary details.

3. How Can I Locate My Driver on Arrival at the Airport?

For arrival services, passengers are informed in advance about the meeting point at the airport. Your driver or coordinator will be waiting at the designated meeting point, holding a name board for easy identification.

4. What is the Waiting Time Policy for Airport Transfers?

For arrival transfers, the free waiting time is 60 minutes from the actual flight landing time.
For pick-ups from other locations (such as hotels or offices), the free waiting time is 20 minutes.
After the free waiting period, additional waiting charges will apply.

5. How Do We Coordinate During the Service?

A 24-hour dedicated customer service team is available via phone and WhatsApp for assistance and coordination. You will receive the contact number along with your booking confirmation voucher, which can be used for any queries before or during the service.

6. What if My Booking Needs to Be Amended?

We understand travel plans may change.
Amendments made more than 48 hours before the service time are free of charge.
Amendments within 48 hours are subject to availability and may incur amendment charges, which vary by airport.
For amendment requests, please contact our 24/7 customer support team via WhatsApp or email.

7. How Do I Cancel My Booking?

To cancel your booking, please email or message our customer service team. The following refund policy applies:
Cancellations made more than 48 hours before the service time: 100% refund
Cancellations made less than 24 hours before the service time: No refund applicable

Meet & Greet (MNG) – Frequently Asked Questions

1. What is the Meet & Greet Service?

An airport Meet & Greet service is a premium offering available at many airports worldwide. It is available for Arrivals, Departures, and Transit passengers.
A dedicated representative meets you at the airport terminal and assists with:

• Baggage handling
• Airport navigation
• Immigration and customs formalities
• Transportation arrangements

2. What is the Fast Lane Service?

The Fast Lane Service (also known as Fast Track or Priority Service) allows travelers to bypass regular queues at security, immigration, or other checkpoints.
Key highlights:

• Designated priority lanes or queues for faster processing
• Available for both Departures and Arrivals at most airports
• Access is granted via a voucher, which is scanned at the entry of the fast lane

3. What is the VIP Service?

The VIP Meet & Greet Service offers the highest level of comfort, privacy, and convenience at the airport.
Usually conducted from a VIP terminal or lounge (separate from the main terminal), this service includes:

• Personalized greetings and assistance
• Fast track processing at security, immigration, and customs
• Baggage handling support
• Lounge access and private waiting areas
• Dedicated escort throughout the process
• Luxury vehicle transfers (where applicable)

4. What Is the Difference Between Fast Track and Meet & Greet?

While both services enhance the traveler’s airport experience, they serve different purposes:
Aspect Fast Track Service Meet & Greet Service
Nature Queue-skipping privilege Personalized assistance
Scope Provides priority lane access at immigration/security End-to-end assistance from terminal entry/exit
Interaction Self-managed with voucher access Dedicated greeter assists throughout
Experience Faster processing Complete comfort and convenience
In summary, Fast Track is a time-saving access service, while Meet & Greet is a fully guided and personalized experience.

5. How Many Types of Services Are Available at an Airport?

We offer Arrival, Departure, and Transit services at all airports. The Meet & Greet service is further categorized by comfort and inclusions:

1. Basic – Essential assistance for a smooth process
2. Basic+ – Includes additional convenience services
3. Premium – Enhanced comfort and speed
4. VIP – Exclusive, luxury-level experience

Each category offers different levels of support and personalization to match traveler preferences.

6. What is Luggage Assistance?

Luggage Assistance is part of the Meet & Greet service, designed to make your airport experience effortless.
A greeter or representative assists you with your bags from the moment you arrive at the terminal, through check-in, or upon arrival after your flight.

• The service typically covers up to 2 bags per passenger
• Any inclusions or limits are clearly stated in your service details

7. What is the Difference Between Luggage Assistance and Porter Services?

While both services focus on helping with luggage, they differ in scope:

In short, Luggage Assistance ensures your journey is smooth and coordinated, while a Porter Service specifically handles the physical movement of your luggage.

8. How Do I Choose Which Service Suits Me?

When booking online:

1. Enter your service type, departure, and arrival airports (as per your flight ticket).
2. The system will display all available services at the selected airport.
3. You can review each option’s service inclusions to choose the one that best fits your needs.

9. Is This Service Only for Business Class and First-Class Passengers?

No.
The Meet & Greet service is available to all passengers, regardless of their travel class. Whether you’re flying Economy, Business, or First Class, you can enjoy the comfort, convenience, and personal assistance offered by the Meet & Greet team.

10. How Far in Advance Should I Book the Service?

We recommend booking your Meet & Greet or Fast Track service as soon as your flight and travel plans are finalized.
These services are subject to availability at your chosen airport on the selected date and time.

• The standard booking cut-off is 48 hours before the service time.
• For Australian airports, the cut-off is 72 hours.

Early booking ensures your preferred time slot and service availability.

11. What Should I Do If I Need a Service Within 48 Hours?

If you need to book a Meet & Greet, Fast Track, or any other service less than 48 hours before your flight:

• Please send us an email or WhatsApp message with your flight details and service request.
• Our team will check availability with the airport and inform you of the confirmation and any applicable additional charges.

Note: The system does not accept online bookings within the cut-off time; a manual confirmation is required.

12. How Do I Proceed If My Flight Is Less Than 48 Hours Away?

As the booking portal will not process last-minute requests, you must contact us directly via email or WhatsApp.
If availability is confirmed by the airport, we will share a fresh quote—
please note that standard rates do not apply for bookings made within the 48-hour window.

13. What If My Booking Needs to Be Amended?

• Amendments made more than 48 hours before the service time are free of charge.
• Amendments within 48 hours are subject to airport availability and may incur amendment charges, which vary by location.

For amendment requests, please reach out to our 24×7 customer service team via WhatsApp or email.

14. How Do I Cancel My Booking?

To cancel your booking, please send a message or email to our customer service team.

Refunds will be processed according to the following policy:

• More than 48 hours before service: 95% refund of fees paid (A deduction of 5% will be charged as an administration and payment gateway charges)
• Fast Lane Service: Where no service agent is provided.
  • Cancellation between 24–48 hours before travel – 45% refund (An additional deduction of 5% will be charged as an administration and payment gateway charges and 50% of fees paid)
  • Cancellation less than 24 hours before travel – no refund
• All other services:
  • Cancellation less than 24 hours before service – no refund

15. Where Will I Meet My Greeter?

• For arrival flights, your greeter will meet you at the start of the arrivals gate or at the end of the air bridge, depending on the aircraft parking position.
• For departure flights, the greeter will welcome you at the curbside of the airport terminal. They will assist you from the meeting point through the entire process.

16. What If I Need a Wheelchair?

Wheelchair assistance must generally be booked directly with your airline, as per airport and airline regulations. However, at select airports where we offer wheelchair support, you may add this request when placing your booking, and our team will confirm its availability.

17. Can I Book for a Group of People?

Yes, we accommodate group bookings of any size.
For groups, we recommend reaching out via email for a personalized quote and tailored coordination to ensure smooth service for all travelers.

18. Can I Book a Buggy Service to Reduce Walking Distance?

Yes, electric buggies (golf carts) can be arranged at certain airports.
However, since not all airports or terminals offer buggy services, availability cannot be guaranteed.
Our team will confirm this option when you place your booking.

19. How Do I Recognize My Greeter?

Your assigned greeter will be holding a signboard with your name for easy identification at the designated meeting point.
They will also be in uniform or with visible airport credentials, ensuring you can locate them quickly and comfortably.